Blog posts by Dirk Klingner

AI is changing how consumers find information and how businesses interact with their customers. It’s essential to understand where the industry is going, and implications for how CR might better serve consumers in the future. Last month, I offered a dispatch on how AI is changing search and e-commerce. This month’s roundup of industry updates

Hi, I’m Dirk — a marketplace analyst at Consumer Reports. Part of my job is monitoring industry trends on how consumers find information, and the effects of new technologies on consumer experience. Today we’re kicking off a regular roundup of industry updates on generative AI. I’ll be sharing the stories that we’re reading and talking about